Privacy Policy

Terracovas Privacy Policy

Last Updated: May 8, 2026
Effective Date: May 8, 2026

This Privacy Policy explains how Terracovas (“Terracovas,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit Terracovas.com, purchase our products, participate in our referral program, subscribe to our communications, contact customer support, or otherwise interact with our website, products, services, advertisements, emails, social media pages, or other online features that link to this Privacy Policy.

For purposes of this Privacy Policy, “Services” means Terracovas.com and all related online services, customer support, order fulfillment, marketing, referral, subscription, and e-commerce features we provide. “Personal information” means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an individual or household.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

This Privacy Policy is intended to be a practical website policy, but it should be reviewed by qualified legal counsel before publication.

1. Information We Collect

The personal information we collect depends on how you interact with Terracovas.

A. Information You Provide Directly

We may collect information you provide when you:

• Place an order;

• Create or manage an account;

• Sign up for emails, SMS messages, subscriptions, discounts, waitlists, or promotions;

• Participate in the Terracovas referral program;

• Contact customer support;

• Submit a product review, testimonial, photo, video, or other content;

• Respond to surveys or feedback requests;

• Interact with us on social media;

• Request a refund, replacement, return, or other customer-service assistance.

This information may include:

• Contact information, such as your name, email address, phone number, billing address, and shipping address;

• Order information, such as products purchased, quantities, order dates, transaction details, shipping details, return or refund history, and customer-service notes;

• Account information, such as username, password, preferences, saved addresses, and account settings;

• Payment-related information, such as payment confirmation, billing details, and limited payment identifiers. Full payment card numbers are generally processed by our payment processor and are not stored directly by Terracovas;

• Referral program information, such as referral links, referral codes, referred-customer activity, earned store credits, discount eligibility, suspected fraud signals, and program participation history;

• Marketing preferences, such as whether you have opted in or out of email, SMS, or other promotional communications;

• User-generated content, such as reviews, photos, videos, comments, testimonials, and social media posts you submit or tag us in;

• Customer support information, such as questions, complaints, plant-care concerns, product issues, photos you provide, and any other information you choose to include in communications with us.

Please do not provide sensitive personal information unless we specifically request it and it is necessary for the relevant interaction.

B. Information Collected Automatically

When you visit or use Terracovas.com, we and our service providers may automatically collect information about your device, browser, and online activity. This may include:

• IP address;

• Browser type and version;

• Device type, operating system, and device identifiers;

• Pages viewed;

• Links clicked;

• Search terms used on our website;

• Products viewed, added to cart, or purchased;

• Date and time of visits;

• Referring and exit pages;

• Approximate location based on IP address;

• Interactions with our emails, ads, and website features;

• Cookie identifiers, pixels, tags, and similar tracking technologies.

We may use cookies, pixels, web beacons, tags, scripts, software development kits, and similar technologies to collect this information.

C. Information From Third Parties

We may receive personal information from third parties, including:

• E-commerce platforms, such as Shopify;

• Payment processors;

• Shipping and fulfillment providers;

• Fraud prevention and security providers;

• Email, SMS, and marketing platforms;

• Analytics providers;

• Advertising networks and social media platforms;

• Referral, loyalty, rewards, or affiliate program providers;

• Customer review and product feedback platforms;

• Publicly available sources;

• Business partners who help us operate, promote, or improve Terracovas.

Information we receive from third parties is handled in accordance with this Privacy Policy, subject to any additional restrictions imposed by the third party or applicable law.

2. How We Use Personal Information

We may use personal information for the following purposes.

A. To Provide Products and Services

We use personal information to:

• Process and fulfill orders;

• Confirm purchases;

• Process payments;

• Arrange shipping and delivery;

• Provide order updates;

• Manage returns, refunds, replacements, and exchanges;

• Create and maintain customer accounts;

• Provide subscriptions or recurring deliveries;

• Respond to customer-service requests;

• Troubleshoot product, order, delivery, or account issues;

• Provide product instructions, safety information, and usage guidance;

• Maintain records of transactions and customer interactions.

B. To Operate Terracovas.com

We use personal information to:

• Maintain, troubleshoot, and improve the website;

• Remember your preferences;

• Save cart activity;

• Enable checkout functionality;

• Monitor website performance;

• Understand how customers use the Services;

• Improve product pages, customer experience, and website design;

• Detect bugs, errors, or technical issues.

C. For Marketing and Advertising

We may use personal information to:

• Send promotional emails, SMS messages, or other marketing communications;

• Share product updates, launch announcements, discounts, seasonal reminders, and educational plant-care content;

• Personalize website content and product recommendations;

• Show ads for Terracovas products on our website and third-party platforms;

• Measure the performance of marketing campaigns;

• Build advertising audiences or lookalike audiences;

• Understand which products, pages, or promotions are most relevant to customers.

Where required by law, we will obtain your consent before sending certain marketing communications. You may opt out of promotional emails or SMS messages as described in the “Your Choices” section below.

D. For the Referral Program

If you participate in the Terracovas referral program, we may use personal information to:

• Generate and manage referral links or codes;

• Determine whether a referral is valid;

• Provide discounts to referred customers;

• Issue store credits or rewards to referrers;

• Prevent self-referrals, duplicate accounts, abuse, coupon-site misuse, fraud, or other violations of referral program terms;

• Track referral program performance;

• Communicate with you about referral rewards, credits, and program updates.

Participation in referral, loyalty, rewards, or promotional programs may involve receiving a financial incentive, such as a discount, store credit, or reward. You may opt out of participating in these programs by not using referral links or by contacting us.

E. For Reviews, Testimonials, and Community Features

We may use information you submit in product reviews, testimonials, photos, videos, or social media interactions to:

• Display reviews or testimonials;

• Respond to feedback;

• Improve products and instructions;

• Feature customer experiences in marketing, where permitted;

• Moderate inappropriate, fraudulent, or misleading content.

Please remember that information you choose to post publicly may be visible to others.

F. For Security, Fraud Prevention, and Legal Compliance

We may use personal information to:

• Detect, investigate, and prevent fraud;

• Protect against unauthorized transactions;

• Enforce our Terms of Service, referral program rules, and other policies;

• Protect the security and integrity of our website, systems, customers, and business;

• Comply with tax, accounting, legal, regulatory, and recordkeeping obligations;

• Respond to subpoenas, court orders, legal process, government requests, or law-enforcement requests;

• Establish, exercise, or defend legal claims.

G. For Business Operations

We may use personal information to:

• Maintain business records;

• Conduct analytics and reporting;

• Manage inventory, fulfillment, suppliers, and logistics;

• Evaluate business performance;

• Develop new products, services, content, or promotions;

• Train customer-service staff;

• Support business transfers, financing, restructuring, merger, acquisition, sale, or similar corporate transactions.

3. Cookies and Tracking Technologies

Terracovas.com uses cookies and similar technologies to operate and improve the Services.

Cookies are small files placed on your browser or device that help websites remember information about your visit. We may use:

• Strictly necessary cookies, which are required for website functionality, checkout, security, cart management, and account access;

• Performance and analytics cookies, which help us understand how visitors use the website;

• Functional cookies, which remember preferences and improve your experience;

• Advertising cookies and pixels, which help us deliver, personalize, and measure ads.

We may also allow third-party service providers, analytics providers, advertising partners, and social media platforms to use cookies, pixels, tags, and similar technologies on our website.

You can adjust cookie settings through your browser. Some browsers allow you to block or delete cookies. Blocking cookies may affect website functionality, including cart, checkout, account, and preference features.

Where legally required, we may provide a cookie banner, consent tool, “Do Not Sell or Share My Personal Information” link, or similar privacy control.

4. How We Share Personal Information

We may share personal information with the following categories of recipients.

A. Service Providers and Vendors

We may share personal information with companies that help us operate our business, including:

• Website hosting and e-commerce platforms;

• Shopify and related commerce services;

• Payment processors;

• Shipping carriers and fulfillment providers;

• Order management providers;

• Customer support tools;

• Email and SMS marketing providers;

• Analytics providers;

• Fraud prevention and security providers;

• Cloud storage and IT providers;

• Review, loyalty, referral, rewards, and subscription platforms;

• Professional advisors, such as attorneys, accountants, insurers, and consultants.

These providers may use personal information to perform services for us and as otherwise permitted by law or their agreements with us.

B. Advertising and Marketing Partners

We may share certain information with advertising and marketing partners to help us promote Terracovas, measure ad performance, personalize ads, and understand customer engagement.

Depending on where you live and how applicable privacy laws define certain activities, this sharing may be considered a “sale,” “sharing,” or “targeted advertising.” You may have the right to opt out, as described below.

C. Referral Program Participants

If you participate in the referral program, limited information may be used or shared to operate the program. For example:

• A referred friend may know that you sent them a referral link;

• We may track whether a referred customer completed a qualifying purchase;

• We may notify a referrer when a reward or store credit has been earned;

• We may use referral activity to prevent fraud or abuse.

We do not share full payment details between referrers and referred customers.

D. Business Transfers

We may disclose personal information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction involving all or part of Terracovas.

E. Legal, Safety, and Compliance Purposes

We may disclose personal information when we believe it is necessary or appropriate to:

• Comply with applicable law;

• Respond to lawful requests;

• Enforce our policies and agreements;

• Protect Terracovas, customers, users, or others;

• Prevent fraud, abuse, security incidents, or illegal activity;

• Establish, exercise, or defend legal claims.

F. With Your Direction or Consent

We may share personal information when you direct us to do so, consent to the sharing, or intentionally interact with third-party features, integrations, links, social media tools, or checkout/payment options.

5. Categories of Personal Information We May Collect and Disclose

Depending on your interactions with Terracovas, we may collect and disclose the following categories of personal information:

• Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, account identifiers, and referral identifiers;

• Commercial information, such as products viewed, purchased, returned, refunded, or reviewed;

• Internet or electronic network activity, such as website usage, browser data, device data, cookie identifiers, cart activity, and ad interactions;

• Geolocation information, such as approximate location derived from IP address;

• Audio, visual, or similar information, if you submit photos, videos, testimonials, or other media;

• Inferences, such as product interests, gardening preferences, marketing segments, or likely product preferences;

• Payment-related information, such as payment confirmation, billing details, and limited transaction identifiers;

• Customer support information, such as messages, complaints, support requests, and product-use details you provide.

We do not use sensitive personal information to infer characteristics about you. We do not intentionally collect sensitive personal information unless necessary for a specific transaction or legal purpose.

6. Sale, Sharing, and Targeted Advertising

Terracovas does not sell personal information in the traditional sense of exchanging customer lists for money.

However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising, analytics, retargeting, or cookie-based activities. For example, if we use advertising pixels, social media advertising tools, or similar technologies, those activities may be considered a “sale,” “sharing,” or “targeted advertising” under certain laws.

Depending on where you live, you may have the right to opt out of:

• The sale of personal information;

• The sharing of personal information for cross-context behavioral advertising;

• The processing of personal information for targeted advertising.

To exercise these choices, use the privacy controls available on Terracovas.com, such as:

[Insert link: “Do Not Sell or Share My Personal Information”]

or contact us using the information in the “Contact Us” section.

Where required by applicable law, we will also honor valid opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal.

7. Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

A. Right to Access or Know

You may request information about the personal information we collect, use, disclose, sell, share, or process about you.

B. Right to Delete

You may request that we delete personal information we maintain about you, subject to legal exceptions.

C. Right to Correct

You may request that we correct inaccurate personal information.

D. Right to Data Portability

You may request a copy of certain personal information in a portable format, where required by law.

E. Right to Opt Out

You may opt out of certain sales, sharing, targeted advertising, or marketing communications.

F. Right to Limit Sensitive Personal Information

Where applicable, you may request that we limit the use or disclosure of sensitive personal information.

G. Right to Withdraw Consent

Where we rely on consent, you may withdraw consent at any time, subject to legal or contractual limitations.

H. Right to Appeal

If we deny your privacy request and applicable law gives you a right to appeal, you may appeal our decision by replying to our response or contacting us again with “Privacy Appeal” in the subject line.

I. Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising your privacy rights.

8. How to Submit a Privacy Request

To exercise your privacy rights, please contact us at:

Email: hello@terracovas.com
Mailing Address: [Insert Terracovas business mailing address]
Phone: [Insert phone number, if applicable]

Please include enough information for us to verify your identity and process your request. Depending on the request, we may ask you to confirm your email address, provide order details, or provide other information reasonably necessary to verify your identity.

You may also designate an authorized agent to submit a request on your behalf where permitted by law. We may require proof that the agent is authorized to act for you and may also require you to verify your identity directly with us.

9. Marketing Communications

You may opt out of promotional emails by clicking the “unsubscribe” link in any marketing email we send.

If you receive SMS marketing messages from us, you may opt out by replying “STOP” or following the instructions provided in the message.

Even if you opt out of promotional communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, account notices, refund communications, security alerts, or responses to customer-service inquiries.

10. Referral, Loyalty, and Promotional Programs

Terracovas may offer referral, loyalty, rewards, discount, contest, giveaway, ambassador, or promotional programs.

These programs may involve collecting and using personal information to:

• Verify eligibility;

• Track referrals or purchases;

• Prevent fraud, self-referrals, abuse, or misuse;

• Issue store credits, discounts, rewards, or other benefits;

• Communicate program updates;

• Enforce program terms.

Participation is voluntary. If a program provides a discount, store credit, or other reward, the value of the incentive may be reasonably related to the value of the personal information collected and used to administer the program.

You may withdraw from a referral or promotional program by discontinuing participation or contacting us.

11. User-Generated Content

Terracovas.com or our social media pages may allow you to submit or share reviews, testimonials, photos, videos, comments, plant results, before-and-after content, or other user-generated content.

If you post or submit content publicly, it may be visible to other users and may be copied, saved, or shared by others. We are not responsible for how others use information you choose to make public.

By submitting reviews, testimonials, photos, videos, or similar content, you represent that you have the right to share that content and that it does not violate the rights of others. Our use of user-generated content may also be governed by our Terms of Service or other content terms.

12. Third-Party Websites and Services

Terracovas.com may link to third-party websites, platforms, payment processors, social media pages, shipping providers, review platforms, or other online services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. When you interact with third parties, their privacy policies and terms apply.

This Privacy Policy does not apply to information collected by third parties unless that information is provided to us and processed by us under this Privacy Policy.

13. Payment Processing

Payments are processed by third-party payment processors. We may receive limited payment-related information, such as payment status, transaction identifiers, billing details, and fraud-screening results, but we generally do not store full credit card numbers.

Your payment information is handled by the applicable payment processor according to its own terms, privacy policy, and security practices.

14. Shipping and Fulfillment

We share information necessary to fulfill your order with shipping carriers, fulfillment providers, warehouse providers, and related service providers. This may include your name, shipping address, phone number, email address, order contents, and delivery instructions.

Shipping carriers and fulfillment providers may use this information to deliver your order, provide tracking updates, resolve delivery issues, comply with law, and maintain their own records.

15. Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that a child under 13 has provided personal information to Terracovas, please contact us at hello@terracovas.com so we can take appropriate steps to delete the information.

We do not knowingly sell or share personal information of individuals under 16.

16. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These safeguards may include access controls, secure service providers, encrypted connections where appropriate, monitoring, and internal policies.

However, no website, system, transmission, or storage method is completely secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us if you believe your account has been compromised.

17. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

• Provide the Services;

• Complete transactions;

• Maintain customer accounts;

• Provide customer support;

• Manage subscriptions, referral credits, discounts, or rewards;

• Maintain business records;

• Comply with tax, accounting, legal, and regulatory obligations;

• Resolve disputes;

• Prevent fraud or abuse;

• Enforce agreements and policies.

Retention periods may vary depending on the type of information, the nature of our relationship with you, legal requirements, and business needs.

18. International Users

Terracovas is operated from the United States. If you access the Services from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.

Privacy laws in those locations may differ from the laws in your jurisdiction. Where required, we will use appropriate safeguards for international transfers of personal information.

19. Notice to California Residents

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and related regulations.

These rights may include:

• The right to know what personal information we collect, use, disclose, sell, or share;

• The right to request access to personal information;

• The right to request deletion of personal information;

• The right to request correction of inaccurate personal information;

• The right to opt out of the sale or sharing of personal information;

• The right to limit the use and disclosure of sensitive personal information, where applicable;

• The right not to receive discriminatory treatment for exercising privacy rights.

Categories Collected

In the past 12 months, we may have collected the categories of personal information described in Section 5.

Sources

We may collect personal information directly from you, automatically through your use of the Services, from service providers, from Shopify and other e-commerce tools, from payment and shipping providers, from marketing and analytics partners, from referral program providers, and from public or social media sources.

Business or Commercial Purposes

We collect and use personal information for the purposes described in Section 2.

Categories Disclosed

We may disclose the categories of personal information described in Section 5 to the categories of recipients described in Section 4.

Sale or Sharing

We may use advertising cookies, pixels, or similar technologies that may be considered “sale” or “sharing” under California law. You may opt out by using:

[Insert link: “Do Not Sell or Share My Personal Information”]

or by enabling a valid opt-out preference signal, such as Global Privacy Control, where required.

Sensitive Personal Information

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Shine the Light

California residents may also request certain information about our disclosure of personal information to third parties for their direct marketing purposes, where applicable.

20. Notice to Residents of Other U.S. States

Residents of certain U.S. states may have privacy rights similar to those described above, including rights to access, delete, correct, obtain a copy of personal information, opt out of targeted advertising, opt out of certain sales of personal information, or appeal a denied request.

To exercise these rights, contact us at hello@terracovas.com or use the privacy controls available on Terracovas.com.

21. Notice to EEA, UK, and Swiss Users

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process personal information only when we have a legal basis to do so. Depending on the context, our legal bases may include:

• Performance of a contract, such as processing and shipping your order;

• Consent, such as for certain marketing or cookie uses;

• Legitimate interests, such as improving our Services, preventing fraud, and communicating with customers;

• Compliance with legal obligations.

You may have rights to access, correct, delete, restrict, or object to processing of personal information, request portability, withdraw consent, or lodge a complaint with your local data protection authority.

To exercise these rights, contact us at hello@terracovas.com.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, products, Services, or business operations.

When we update this Privacy Policy, we will revise the “Last Updated” date above. If required by law, we may provide additional notice or request consent for certain changes.

Your continued use of the Services after an updated Privacy Policy is posted means you acknowledge the updated policy.

23. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, please contact us:

Terracovas
Email: hello@terracovas.com
Mailing Address: 

395 Fleming Ln

Texarkana, TX 75501